Question 1

Do your prices include Irish VAT (23%)?

Accepted Answer

All prices displayed on our website and in proposals are exclusive of Irish VAT at the standard rate of 23%. VAT will be added to your invoice. If your business is VAT-registered in Ireland, you can reclaim this through your VAT return. EU businesses outside Ireland may be subject to reverse-charge VAT — we'll confirm treatment on your specific quote.

Question 2

What are your payment terms?

Accepted Answer

For project-based work (web design, development): 50% deposit upfront, 50% on completion before launch. For monthly retainer services (SEO, AEO, Full Growth): billed monthly in advance via SEPA direct debit or credit card through our secure Stripe-powered portal. Enterprise clients may request 30-day invoice terms.

Question 3

What currency do you charge in?

Accepted Answer

All prices are in Euro (EUR). We are an Irish business and invoice exclusively in EUR. For UK clients, we can provide GBP indicative pricing, but invoices are issued in EUR via Wise or similar, with the exchange rate applied at invoice date.

Question 4

Do you offer discounts for annual payments?

Accepted Answer

Yes — for monthly retainer services (SEO, AEO, Full Growth), paying annually upfront saves 15% versus paying month-by-month. This option is available on all retainer tiers and can be activated at signup or at any 3-month renewal point.

Question 5

What payment methods do you accept?

Accepted Answer

We accept SEPA bank transfer (preferred for Irish businesses), credit/debit card (Visa, Mastercard, American Express), and invoice payment (30-day terms) for enterprise and public sector clients. We do not accept cryptocurrency. All card payments are processed securely via Stripe.

Question 6

Can I get a custom quote?

Accepted Answer

Absolutely — most of our larger projects are custom-scoped. Submit a project inquiry via our contact page, and we'll schedule a discovery call. Within 48 hours of the call, you'll receive a fully itemised proposal with exact pricing, timeline, and deliverables.

Question 7

How long does a typical website project take?

Accepted Answer

Our standard delivery timelines: Starter website (5 pages): 3 weeks. Growth website (up to 15 pages): 5 weeks. Premium/enterprise website: 8 weeks. These assume timely client feedback at each review stage. Projects often slip due to delayed client approvals, not agency delays — we'll always tell you exactly what we're waiting on.

Question 8

How many rounds of revisions are included?

Accepted Answer

Starter plan: 1 round of revisions per design stage. Growth plan: 3 rounds of revisions. Premium plan: unlimited revisions. A 'round' means a consolidated set of feedback submitted in one batch — not individual changes one at a time. We encourage consolidating feedback to keep projects moving efficiently.

Question 9

What do you need from me to get started?

Accepted Answer

To kick off a project, we typically need: signed proposal/contract and deposit payment; brand assets (logo, colours, fonts, any existing guidelines); access to your current website (if redesign); access to Google Analytics, Search Console, and any existing ad accounts; and a stakeholder contact for approvals. We'll send you a comprehensive onboarding checklist within 24 hours of kickoff.

Question 10

Will I be able to update my own website after launch?

Accepted Answer

Yes — we build all sites with non-technical editors in mind. We use WordPress, Webflow, or custom CMS depending on your needs, and we provide recorded training videos, documentation, and a 30-minute live training session. If you ever get stuck after launch, you can email us and we'll help within 1 business day.

Question 11

What happens if the project runs over the deadline?

Accepted Answer

If delays are caused by our side (they rarely are), we'll add a free month of post-launch support for every week we're late. If delays are caused by late client feedback or approvals, the timeline extends accordingly — we'll notify you immediately when this happens and reset expectations formally.

Question 12

What services do you offer?

Accepted Answer

We offer: AI-powered web design and development (WordPress, React, Next.js, Webflow, Shopify, custom), AI SEO (machine-learning keyword strategy, content, link building, technical SEO), AEO/GEO (optimisation for ChatGPT, Gemini, Perplexity, Google AI Overviews), local SEO, content writing, CRO, and full-growth retainer packages combining all of the above.

Question 13

Do you build Shopify stores?

Accepted Answer

Yes — Shopify development is one of our core services. We build custom Shopify themes, Shopify Plus migrations, product catalogue architecture, payment and shipping integrations, Shopify SEO optimisation, and D2C conversion rate optimisation. We're experienced with both standard Shopify and Shopify Plus for enterprise ecommerce.

Question 14

Do you do paid ads (Google Ads, Meta)?

Accepted Answer

Paid ads management is included in our Growth Dominate and Scale packages. For standalone paid ads management, we require existing clients to have active SEO retainers — we don't manage paid ads in isolation as we find the best results come from integrated organic + paid strategy.

Question 15

Can you help with GDPR compliance on our website?

Accepted Answer

Yes — GDPR compliance is standard across all our website builds. We implement: compliant cookie consent banners (with granular opt-in/opt-out), privacy policy templates, data processing agreements where required, GDPR-compliant analytics setup (GA4 with IP anonymisation, cookie-less modes), and contact form data handling best practices. We're not solicitors and can't provide legal advice, but we ensure technical GDPR compliance.

Question 16

Do you offer ongoing website maintenance?

Accepted Answer

Yes — our Website Maintenance Ireland service covers: weekly security scanning and updates, plugin/theme/CMS updates, uptime monitoring (99.9% SLA), monthly performance reporting, minor content changes (up to 2 hours/month), and priority technical support. Plans start at €195/month.

Question 17

Are you based in Ireland?

Accepted Answer

Yes — Wide Web Artisans is 100% Irish-owned and operated, based in Dublin with team members across the country. We are not an international agency with an Irish sales office — we are a genuinely Irish studio. All strategy, design, development, and SEO work is done by our in-house Irish team, not outsourced.

Question 18

Do you understand the Irish business market?

Accepted Answer

Deeply. We work exclusively with Irish businesses and the Irish market. We understand Irish consumer search behaviour, the .ie domain ecosystem, Google.ie vs Google.com nuances, Irish regulatory environment (Data Protection Commission, Competition and Consumer Protection Commission), Irish VAT, and the specific search patterns of Irish consumers across all 26 counties.

Question 19

Do I need a .ie domain?

Accepted Answer

For Irish businesses targeting Irish customers, a .ie domain is strongly recommended — Google confirms that .ie domains receive a geographic ranking boost for Irish searches. You must have a verifiable connection to Ireland to register a .ie domain (through IEDR). We can advise on domain registration and manage the IEDR application process for you.

Question 20

Do you work with Irish public sector or government clients?

Accepted Answer

Yes — we have experience with Irish public sector and semi-state procurement processes. We can provide quotations in the required format for OGP framework agreements, eTenders, and direct award contracts under EU threshold limits. Contact us for public sector pricing and procurement support.

Question 21

Can you help with the Trading Online Voucher scheme?

Accepted Answer

The Trading Online Voucher (TOV) scheme has evolved significantly. As of 2025, it has been replaced by broader Enterprise Ireland and Local Enterprise Office digital support schemes. We can advise on which current supports apply to your business and provide documentation in the format required for LEO/Enterprise Ireland grant applications.

Question 22

Do you serve businesses outside Dublin?

Accepted Answer

Absolutely — we serve clients across all 26 counties and have specific expertise in county-level local SEO for Cork, Galway, Limerick, Waterford, and dozens of other locations. Our team works remotely across Ireland and meets clients in person when needed. Video discovery calls work brilliantly for initial consultations regardless of location.

Question 23

What is AEO (Answer Engine Optimisation)?

Accepted Answer

AEO is the practice of optimising your website and content to be cited and recommended by AI assistants — ChatGPT, Gemini, Claude, Perplexity, and Microsoft Copilot. Unlike traditional SEO which optimises for search engine rankings, AEO optimises for AI citation: ensuring that when someone asks an AI assistant a question relevant to your business, your brand is the answer it gives.

Question 24

What is GEO (Generative Engine Optimisation)?

Accepted Answer

GEO (also called AI SEO or LLMO — Large Language Model Optimisation) is a broader term for optimising content and digital presence specifically for large language models. While AEO focuses on answer engines, GEO encompasses the full range of ways AI systems discover, process, and cite information — including Google's AI Overviews, Bing Copilot, and the knowledge graphs underlying LLMs.

Question 25

Is AI SEO relevant for my Irish business?

Accepted Answer

Increasingly so. 31% of Irish users now regularly use AI assistants for search-like queries, and 47% of zero-click searches use AI-generated answers. For any business where customers research online before purchasing — which is almost every business — the question isn't whether to invest in AI visibility, but when. Our free AI Visibility Audit will tell you exactly where you stand today.

Question 26

How do you track AI citations?

Accepted Answer

We use a proprietary prompt-testing framework combined with third-party monitoring tools. We regularly query major LLMs (ChatGPT, Gemini, Claude, Perplexity, Copilot) with hundreds of relevant prompts for your business — tracking whether your brand is mentioned, cited, recommended, or directly linked. This data is included in your monthly performance report alongside traditional SEO metrics.

Question 27

How long does it take to appear in AI search results?

Accepted Answer

AI citation timelines vary by platform and are less predictable than traditional SEO. ChatGPT's knowledge is updated periodically — significant content improvements and citation building can show results in 3–6 months as models are updated. Google AI Overviews is faster — good structured data and entity optimisation can produce improvements in 4–8 weeks. Perplexity and Claude update more frequently. We'll set realistic expectations for your specific business and industry.

Question 28

What's the difference between AI Overviews and ChatGPT SEO?

Accepted Answer

Google AI Overviews appear at the top of Google search results and are powered by Google's Gemini model — they're part of traditional Google search. Optimising for them involves strong E-E-A-T signals, structured data, and concise authoritative content. ChatGPT operates independently of Google — it sources information from its training data, web browsing (in paid versions), and external plugins. Each requires different but overlapping optimisation strategies.

Question 29

What platforms and technologies do you build with?

Accepted Answer

We work with: React / Next.js (our preference for performance-critical sites), WordPress (with custom block themes — not page builders), Webflow (for marketing-team-editable sites), Shopify / Shopify Plus (ecommerce), and fully custom Node.js / Deno backends where required. We don't use Wix, Squarespace, or drag-and-drop site builders for client projects — they have significant SEO limitations.

Question 30

What Lighthouse scores can I expect?

Accepted Answer

Our standard target is 90+ across all four Lighthouse categories (Performance, Accessibility, Best Practices, SEO) on both mobile and desktop. Our Premium and Growth packages come with a written Lighthouse 90+ guarantee. We'll show you the scores before launch, not after, so you can verify before going live.

Question 31

Do you handle hosting?

Accepted Answer

We can recommend, set up, and manage hosting for you, or deploy to your existing hosting. Our preferred infrastructure: Vercel or Netlify for React/Next.js sites (global CDN, excellent Core Web Vitals), WP Engine or Kinsta for WordPress (enterprise-grade, Irish-region servers), Cloudflare for DNS and edge caching. We don't lock you into proprietary hosting — you own everything.

Question 32

What happens to my website if I stop working with you?

Accepted Answer

You own everything, always. All code, all content, all hosting accounts are in your name. If you stop working with us, you keep the full website with no lock-in. We'll provide a full handover package — documentation, admin access, DNS records, and a 30-minute transition call — at no additional charge.

Question 33

How do you handle GDPR and data protection on websites?

Accepted Answer

Our standard GDPR implementation includes: OneTrust or CookieYes cookie consent management with granular controls, Google Analytics 4 in cookie-less / consent mode, server-side tracking where required, GDPR-compliant contact forms (data minimisation, clear privacy notices, secure storage), Cloudflare Web Application Firewall, and SSL/HTTPS as standard. We file our own GDPR records with the DPC and can assist clients in doing the same.

Every question,
answered honestly.

Pricing & Payment

Every question,answered honestly.

Pricing & Payment

Every question,
answered honestly.